Used to love this game

This game used to be fine but now it drains my battery quickly from the massive amounts of freezing and lag. I have went to play a game and it freezes on me then I lose my points or it will act like its loading then shows a blank screen and I lose my points. Ive lost all my points and there was an email saying they would be refunded but nothing was. Now its saying Im not connected to wifi (when I am) can someone get it together and fix these bugs?

Dearliarloveme about Bubble Shooter! Tournaments, v3.0